Repair Tips 

Q. How do I know where to take my car for collision repairs?

A. Reputation - ask your mechanic, friend or neighbor who has had his car satisfactorily repaired.

 Q. Should the estimate on my car be prepared by someone who will not be performing the repair?

A. No... sound judgement would dictate that a repair shop is the most qualified.

Q. Should the insurance company be allowed to establish the repair shops service charges, method of repair, or labor rate?

A. No... only repair shops determine the cost of doing business or proper method of repair.

Q. Why do some shops accept any estimate?

A. They are more interested in pleasing the insurance company than satisfying the customer.

Q. Other than safety, what factor should I consider in collision repairs?

A. Improper repairs can substantially lower the value of your car.  

Customer satisfaction is our most important goal. It has become increasingly difficult to fill the gap between an incomplete estimate and a good job.

Remember... the proper handling of your claim should be as important to your insurance company as selling you a policy.