Important information for CAA members.

“The California Department of Insurance (DOI) took action recently against Allstate Insurance, Sterling Casualty and Alliance United Insurance based on allegations listed in three separate statements of charges/accusations concerning illegal labor rate practices that were allegedly unfair and/or deceptive and based on complaints from body shops throughout the state”.

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4 thoughts on “CA DOI Takes Action Against Insurers for “Bogus” Labor Rate Surveys

  1. Dealing with this currently w/ Ameriprise. They have used the survey to justify them paying us less than they did in 2018. Other shops surveyed do not have our level of training, equipment, certifications, ASE mechanics etc.

  2. Geico has our shop listed in their labor rate survey and we were never surveyed.
    Body Shops need to get the consumers involved with the DOI and consumer advocate groups. This is OUT OF HAND. Geico refuses to provide a survey.

  3. WE ARE HAVE SAME ISSUES WITH TRAVELERS, METLIFE AND ASPIRE… THE CUSTOMER SERVICE HAS GONE OUT THE WINDOW AND INSURANCE COMPANYS ARE DOING WAAAY LESS AND THE SHOP DOING LOTS MORE,WITHOUT GETTING PAYED FOR DOING THEYRE JOB. HOW DO WE GET THESE COMPANYS TO PAY FOR US DOING THEYRE JOB AND UP OUR SHOP RATES TO SAME RATES AS WE GET WITH ALL THE OTHER COMANYS? THERE ATLEAST A $20.00 AN HOUR DIFFERANCE… FRUSTRATING.

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California Auto Body Association
CIF: CAA
PO Box 660607
CP: 95866-0607 CA (USA)
Tel: 916-557-8100

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CA Auto Body Association